Culinary Creative Group faces a lawsuit and plenty of employee complaints about how it divides up money from a 20 percent service charge.
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An influential Denver restaurant owner faces a lawsuit from one of his employees — and plenty of complaints from others — about the “service charge” that customers pay at places like Highland Tap and Burger and the high-concept Japanese restaurant Kumoya.
Culinary Creative Group is one of countless restaurant groups that have implemented mandatory extra charges on restaurant bills. The idea is that instead of just choosing how much to tip, customers will pay a set surcharge — 20 percent, in this case — all of which is “distributed to staff in an equitable manner,” according to CCG’s menus.
